Shipping policy
How long will my order take to arrive?
Most domestic orders arrive within approximately 4–8 business days after the order is placed. This includes:
- 2–3 business days for order processing
- Approximately 2–5 business days for carrier delivery
Business days are Monday through Friday and exclude federal holidays. Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
We currently do not offer rush order processing. Reclaim Your Crown is a small, independently owned Black-owned business, and every order is carefully prepared before shipment.
Step 1 – Order Processing
Please allow 2–3 business days for your order to be processed, packed, and transferred to the shipping carrier.
When your shipping label is created, you will receive a confirmation email containing your tracking number. Receiving a tracking number means your order is being prepared for shipment; it does not necessarily mean the carrier has received the package.
Tracking information may take 24–48 hours to update after the carrier receives your package.
Step 2 – Carrier Delivery
After the carrier receives your package, domestic delivery generally takes approximately 2–5 business days, depending on your location and the shipping service selected at checkout.
Reclaim Your Crown ships from Burlington, New Jersey, United States.
Priority shipping refers only to the carrier’s delivery speed after the package has been transferred to the carrier. Selecting Priority Mail or another faster carrier service does not shorten our 2–3-business-day processing period.
Shipping Carriers and Services
Available shipping options may include:
- USPS Ground Advantage
- USPS Priority Mail
- UPS services
- Other services displayed at checkout
The shipping options and estimated delivery times available for your address will be shown during checkout.
Free Domestic Shipping
Customers in the United States receive free standard shipping on orders of $50 or more, after discounts and before applicable taxes.
Free shipping applies only to eligible domestic orders and does not include expedited or international shipping.
International Shipping
We offer international shipping to eligible destinations shown at checkout. International delivery times vary depending on the destination, carrier, and customs-processing requirements.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by their country. These charges are not included in the product or shipping price paid to Reclaim Your Crown.
Customs delays are outside our control. International delivery estimates are not guaranteed.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has been placed. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address supplied at checkout.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, contact us within seven days of delivery. Please include your order number and photographs of the product and packaging whenever possible. We will replace the affected product at no additional cost.
If tracking does not show that your package was delivered and the carrier determines that it was lost in transit, we will reship your order at no additional cost.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask other household members or neighbors.
- Allow one additional business day, as carriers occasionally mark packages as delivered shortly before completing delivery.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate the package, contact us, and we will review the available tracking and delivery information.
For assistance, email support@reclaimyourcrown.co or use our website contact form.