Refund policy

Refund Policy

Due to the personal-care nature of our products, we do not accept returns or exchanges. However, your satisfaction is important to us, and we offer a 30-day money-back guarantee.

If you are unhappy with a product for any reason, contact us within 30 days of delivery. Once your request is approved, we will refund the purchase price of the product to your original payment method. Original shipping charges are nonrefundable. You do not need to return the product unless we specifically request it.

Please allow 5–10 business days for an approved refund to appear on your account. Processing times may vary depending on your bank or payment provider.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged or you receive an incorrect product, please contact us within seven days of delivery. Include your order number and photographs of the product and packaging so we can assist you. We will replace the affected product at no additional cost.

If tracking does not show that your package was delivered and the shipping carrier determines that it was lost in transit, we will reship your order at no additional cost.

If tracking shows that your order was delivered but you cannot locate it, please check around the delivery location, ask other household members or neighbors, and contact the shipping carrier. Contact us if you still cannot locate the package, and we will review the circumstances and available delivery information.

Contact Us

To request a refund or report an order problem, email us at support@reclaimyourcrown.co or use our website contact form. Please include your name, order number, and a brief explanation of the issue.

This preserves your generous guarantee while avoiding a promise to automatically reship every package someone reports missing—even when tracking confirms delivery. It also makes clear that customers can try the hair product and still use the guarantee, which is important for products whose performance cannot be judged without opening them.