FAQ

Potential Allergens
Our products may contain tree nuts (shea/coconut) and do have ingredients that may have been produced in a factory with wheat, egg or milk products, please keep this in mind when purchasing.

We DO NOT use:
Parabens
Mineral Oil
Formaldehyde
Petroleum
Paraffin
Phthalates
DEA

Preservatives are used in water based products to prevent bacterial growth and protect consumers. These formulations are therefore using approximately 98% all natural ingredients.

Oils and butters do not require a preservative so they are not used in our products making them 100% all natural, please store in a cool dry place to keep fresh. Safflower Whipped Shea is a temperature sensitive product, high temperatures will cause it to melt, and when it re-solidifies there will be cyrstallization.

Refunds
If for any reason you are unhappy with your order please submit a note by logging into your account or email us at hello@reclaimyourcrown.co and we will process a refund.

What forms of payment do you accept?
Payment is made via Paypal. You can make payment with your Paypal account, if you do not have Paypal you can still process the transaction using Visa, Mastercard, Discover or American Express.

Do you process orders over the phone?
Currently we do not, but orders can be created via email. Contact us using our form or email hello@reclaimyourcrown.co

I have a question about my order how can you be reached?
If you have placed an order you can submit a note by logging into your account or you contact us at hello@reclaimyourcrown.co.

How much is shipping?
Shipping costs a flat rate of $5.99 for United States Residents. If you spend over $30 shipping is free.
International shipping rates vary depending on your location.

How long do orders take to ship?
Orders take 3 to 5 business days to ship.

My tracking number isn’t working.
Once you have received a tracking number please allow up to 48 hours for the carrier to update the info regarding the shipment.

Do you offer international shipping?
We currently offer shipping to the United Kingdom, Canada, France, Jamaica and Nigeria.