Frequently asked questions
1. Orders take up to 7 days to ship out. We are a handmade company with a small batch process.
2. Orders that are over $40 are shipped out at no cost to the customer via Priority Mail (this includes package insurance) which take 1-3 days to arrive after the order has been shipped out.
3. Orders under $40 have a flat rate cost of $5.99 and it is delivered via First Class Mail which takes 1-3 business days after the product has been shipped.
Please allow 7-10 Business Days for your product to arrive.
You have a 30 day money back guarantee with any order that you place. You can receive a full refund for any reason no questions asked. Just reach out at email@example.com to inquire.
Yes, international orders have a flat rate of $30.
Our products may contain tree nuts (shea/coconut) and do have ingredients that may have been produced in a factory with wheat, egg or milk products, please keep this in mind when purchasing.
We DO NOT use:
Preservatives are used in water based products to prevent bacterial growth and protect consumers.These formulations are therefore using approximately 98% all natural ingredients.
Oils and butters do not require a preservative so they are not used in our products making them 100% all natural, please store in a cool dry place to keep fresh. Safflower Whipped Shea is a temperature sensitive product, high temperatures will cause it to melt, and when it re-solidifies there will be crystallization.
Reach out anytime at firstname.lastname@example.org
We currently do not process orders over the phone, but we can help you to complete one via email.